Nexus surveys Metro customers throughout the year, measuring levels of satisfaction with various aspects of the service. Due to seasonality, it is advised that comparisons be made against the same month.
Metro Customer Satisfaction
Results from the Metro Customer Satisfaction Survey
Transport
Metro
Newcastle
North Tyneside
South Tyneside
Durham
Gateshead
Sunderland
Northumberland
Download as a PDFMetro Customer Satisfaction
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Source: Nexus
Metro Satisfaction (Staff Availability)
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Metro Satisfaction (Staff Availability)
Metro Satisfaction (Security)
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Metro Satisfaction (Security)
Metro Satisfaction (Cleanliness)
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Metro Satisfaction (Cleanliness)
Metro Satisfaction (Ticketing)
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Nexus
Metro Satisfaction (Ticketing)
Metro Satisfaction (Station Equipment)
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Metro Satisfaction (Station Equipment)
Metro Satisfaction (Information)
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